TransCore’s Integrity System Powers NCTA’s Award-Winning Tolling Back Office Project

North Carolina Turnpike Authority (NCTA) project utilizing TransCore’s back office system receives IBTTA’s 2024 Toll Excellence Award in Technology 

NASHVILLE, TENN., 24 September, 2024 – TransCore, a leader in tolling technology and back office solutions, today announced that its partners, North Carolina Department of Transportation (NCDOT) and North Carolina Turnpike Authority (NCTA), have received the prestigious International Bridge, Tunnel, and Turnpike Association’s (IBTTA) 2024 Toll Excellence Award in Technology for their tolling Back Office System project (BOS2). Deployed in partnership with TransCore, the BOS2 project leverages TransCore’s latest Integrity BOS technology and was lauded for setting a new industry standard for tolling technology, revolutionizing toll transaction processing and customer service. 

TransCore collaborated closely with NCTA to replace its 13-year-old legacy system with BOS2, which went live in February 2023. TransCore implemented its Integrity BOS in a cloud-based microservices architecture, utilizing a Kubernetes cluster for improved processing and performance, and introduced several new features, including cloud-based telephony, interactive voice response (IVR), and a mobile application. As part of the deployment, TransCore migrated 6 million customers, 9 million vehicles, 1.5 million tags, and over a decade of data to the newly installed Integrity system.

“Our partners at TransCore helped us deploy modern, innovative solutions to better serve our drivers for the years ahead. Our team worked closely with the TransCore team to successfully manage a very complex implementation and migration to the new system, and ultimately helped us provide NC drivers with an improved, multi-channel customer experience. We are proud to have received the Toll Excellence Award for Technology with this project and are grateful to the TransCore team for their help ensuring the project’s success,” said James J. Eden, Executive Director of NCTA.

“We are proud that our partner, NCTA, was recognized by IBTTA in the prestigious best Technology category for the BOS2 project. TransCore is committed to developing industry-leading, innovative solutions and successfully deploying these complex systems. This focus enables us to meet the evolving needs of the industry while providing drivers a more seamless user experience with modern technology that is more in line with expectations of today. We are always thankful for the opportunity to deploy innovative solutions that meet the needs of our customers, while providing drivers with a more streamlined experience,” said Sean Persaud, Senior Vice President of TransCore’s Back Office Solutions. 

Since its deployment, the new tolling BOS has seamlessly collected for NCTA nearly $300 million in payments, increased account adoption by 23%, and converted 60% of new accounts from bill-by-mail to online accounts. 

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